FAQs

Q1. How to place an order?

Step 1: Explore and Choose Your Product

Explore the ROSEHOB WEBSITE or use the search bar to find the product you wish to order.
Click on the product to view additional information and details.

Step 2: Add Your Product to the Cart

Review the product details and click the “Add to Cart” button.
Specify the desired quantity in your cart and proceed to checkout.

Step 3: Complete the Checkout Process

Provide your delivery address and select your preferred delivery method.
Review your order information and click the “Confirm Delivery Details” button.

Step 4: Select Your Payment Method and Make Payment

Choose your preferred payment method.
Click “Confirm Payment Method” to complete the payment process.

Step 5: Review Your Order Summary

Double-check all order details, quantities, and the total amount.
Click “Confirm Order” to finalize your purchase.

Note:

After placing your order, a unique order number will be generated for tracking purposes.
To ensure a smooth process, make sure to provide accurate delivery information and choose an available payment method for your location.

We trust this guide makes your shopping experience enjoyable. Happy shopping!

Q2. How to pay for your order?

ROSEHOB provides various payment choices to cater to your preferences. Securely pay for your items upon delivery using your card, bank transfer, or USSD through our payment platform. Additionally, you have the option to settle your order using a voucher.

Option 1: Pay On Delivery

Choose to pay for your orders at the time of delivery through multiple methods that suit your convenience. Whether it’s cash, credit/debit card, bank transfer, or Mastercard payment, we’ve got you covered.

Option 2: Paystack

Securely pay for your Rosehob order using Mastercard, Visa, Verve cards, bank transfer, or card payment through Paystack.

Option 3: Vouchers

Utilize a voucher code to make payments for your orders.

Select the payment option that aligns with your preferences for a smooth and stress-free shopping experience.

Paying for Your Rosehob Order – A Step by Step Guide

Step 1: Place Your Order

Explore the ROSEHOB WEBSITE and pick the items you wish to buy.
Add the items to your cart and proceed to checkout.
Review your order details and make any necessary adjustments.

Step 2: Select Your Preferred Payment Method

Online Payment: Pay securely using your credit/debit card or online banking. Click “Confirm Payment Method” to proceed.
Pay on Delivery: Opt to pay in cash or use a credit/debit card, bank transfer, or Mastercard upon order delivery.
Voucher Code: Apply a voucher code for payment.

Step 3: Complete Your Payment

Follow these steps based on your chosen payment method:

For online payment, you’ll be redirected to a secure page. Select your payment method and click “Pay Now.”
If paying on delivery, wait for your order and choose your preferred payment method – cash, credit/debit card, or bank transfer.
To pay with a voucher code, add items to your cart, proceed to checkout, enter the voucher code, and click “Add Voucher.”

Step 4: Confirm Your Payment

After completing payment, you’ll receive an order confirmation email.

For online payment, the confirmation page will display your payment details.

If you encounter any payment issues, contact our customer support for assistance. We’re here to ensure your shopping experience on Jumia is seamless.

We trust this guide has been informative. Happy shopping!

Need assistance? Talk to an agent.

Q3. How to track your order?

Tracking Your Rosehob Order – A Quick Guide

Step 1: Log in to Your Account

Kick things off by logging into your Rosehob account.

Step 2: Navigate to Your Orders

Head to your account dashboard and click on the “ORDERS” tab.

Step 3: Pick Your Order to Track

Locate the order you’re curious about and hit “See Details.”

Step 4: Dive into the Details

On the order details page, hit “Track My Item” to get the lowdown on where your package is and check out its tracking history.

Alternatively, if your order has taken flight, use the “package number” from your shipping email. Pop that number into Rosehob’s PACKAGE TRACKING PAGE for the latest updates on your package.

Stay in the Loop

Keep tabs on your Rosehob order’s status with these straightforward steps and relish a hassle-free shopping experience.

Delivery Timelines

Remember, business days are Monday to Friday, plus Saturday for Rosehob shipping orders zipping to Lagos, Ibadan & Abeokuta.

Order Placement Time Matters

The timelines below are for orders placed before 2 pm. If you order after 2 pm, toss in an extra day for delivery timelines.

Stay in the know, and happy shopping with us!

Q4. What payment method are accepted on Rosehob?

Payment Options at Rosehob – Easy Choices for You

At Rosehob, we keep it flexible with a range of payment methods:

Pay on Delivery: Settle up with cash or use your credit/debit card, bank transfer, or Mastercard when your goodies arrive.
CardPay: Smooth transactions with Mastercard, Visa, Verve cards, bank transfers, or card payments – your call!
Vouchers: Keep it snazzy by paying with a voucher code.

Choose what suits you best and enjoy a seamless shopping experience with Rosehob. We’ve got your back!

Q5. How secured is my payment information on Rosehob?

Ensuring Your Payment Security at Rosehob

At Rosehob, your peace of mind matters. We take payment security seriously, employing encryption and secure servers to safeguard your transactions. Regular monitoring and audits further ensure a consistently secure environment for all your dealings with us. Your trust is our priority!

Q6. What do i do if my payment is declined?

Troubleshooting Declined Payments – What to Do

If your payment hits a roadblock, here are some steps to get you back on track:

Double-Check Details: Review the spelling and billing information for accuracy.
Funds Check: Ensure your credit card is loaded or your bank account has sufficient balance.
Card Restrictions: Verify if there are any restrictions, like a daily spending limit, on your card.
Expiry Date: Confirm that your card is still in the game and hasn’t expired.

If, after all that, the payment still throws a tantrum, don’t sweat it. Reach out to Rosehob customer service via our live chat for a helping hand.

Note: To speed things up, hold onto the details of the error message from the declined transaction. It’s like a secret code that helps us solve things faster!

Q7. Can I pay cash on Delivery for my orders?

Cash on Delivery at Rosehob – Your Choice, Your Convenience

Yes, you have the freedom to pay for your orders in cash upon delivery with Rosehob. Take your pick between cash or explore other payment avenues like credit/debit cards, bank transfers, or Mastercard payments – all without the hassle of entering payment information beforehand.

It’s your call, your convenience!

Q8. What should I do if I have been charged twice for the same order?

Dealing with Duplicate Charges at Rosehob? We’ve Got You Covered!

If you find yourself staring at a double charge for the same order, don’t fret. Reach out to Rosehob customer service via the Live Chat for prompt assistance.

When reporting the double charge, please provide the following information:

Your Name and Email Address: The ones you used to place the order.
Order Details: Include the order number and the date of purchase.
Double Charge Details: Specify the amount, date, and transaction number for the duplicated charge.

The fantastic folks at Rosehob customer service will jump into action, helping you resolve the issue and sorting out a refund if needed. Your satisfaction is our priority!

Q9. How do I know if my payment has been processed successfully?

Tracking Your Payment Status at Rosehob – Easy Steps

To keep tabs on your payment status, just follow these simple steps:

Step 1: Head over to the “ORDERS” section on your account dashboard.

Step 2: Find the order you’re curious about and check its status. If the payment sailed through smoothly, the order status should proudly proclaim “Confirmed.”

In addition, you’ll get a confirmation email from Rosehob after a successful payment. Should the email not hit your inbox or if any payment worries linger, don’t hesitate to ping Rosehob customer service via our live chat. We’ve got your back!

Q10. Can I cancel my order and get a refund after payment has been made?

Cancellation and Refund – If Your Order Hasn’t Set Sail Yet

If your order is still chilling and hasn’t hit the shipping road, you’re in luck. You can cancel the order and nab yourself a refund. Easy peasy!

Q11. How long does it take for my payment to be processed?

At Rosehob, we’re all about swift transactions. In most cases, payments are processed pronto once completed. However, the exact processing times may dance a bit depending on your chosen payment method.

For a smooth sail through the payment waters, we suggest giving all your details a once-over before hitting that checkout button. If, by any chance, you hit a bump on the payment road, don’t stress. Reach out to Rosehob’s customer service team for a helping hand. We’re here to make sure your payment experience is as smooth as butter!

Q12. When will my order be delivered?

Delivery Assurance at Rosehob

Rest easy! Your order is set to reach you on or before the delivery date mentioned during checkout and as confirmed in the email you received. We’ve got your delivery on our radar!

Q13. How can I track my delivery?

Checking Your Order Delivery Status – Easy Steps with Rosehob

Follow these straightforward steps to stay in the loop about your order’s journey:

Step 1: Log in to your account.

Step 2: Click on the “My Account” button and choose “ORDERS” from the dropdown menu.

Step 3: Spot the order you’re curious about and hit the “See Details” button.

Step 4: On the order details page, find the delivery status under the “Order Information” section. It will tell you if it’s shipped, in transit, or delivered.

Step 5: If it’s “Shipped,” click the “TRACK PACKAGE” button to see the delivery tracking info.

Step 6: Any delivery worries? Hit the “Help” button at the top right, select “Live Chat” from the dropdown menu, and chat up Rosehob’s customer service team.

Note: When you place an order, we provide a delivery timeline. On delivery day, expect a call from our delivery agent. We’ve got all the details covered for you!

Q14. What if I am not available to receive my delivery?

If you find yourself unavailable to receive your delivery, we’ve got you covered with a couple of options:

Contact the Delivery Agent: Reach out to the delivery agent directly to reschedule your delivery for a more convenient time. Keep in mind that there’s a limited window before the item is canceled as a failed delivery.
Customer Service Assistance: If rearranging with the delivery agent isn’t an option, hit up our customer service team. Click on the “Help” button at the top right, select “Live Chat” from the dropdown menu, and they’ll assist you in rescheduling the delivery.

Important Notes:

Once an order is placed, changing the delivery address isn’t possible.
We’ll make a total of 2 attempts to deliver your package before canceling the order. We’ll give you a heads up before the second attempt, so stay tuned to avoid order cancellation. Your satisfaction is our priority!

Q15. Can I change my delivery address after placing an order?

Once you have placed your order, it is not possible to make changes to the delivery information.

To ensure a smooth delivery experience, take a moment before hitting that order button to review and confirm the accuracy of your delivery information – verify address and phone number.

To ensure that your order is delivered properly, please double-check your delivery information on the checkout page.

Q16. What is the delivery fee?

The delivery fee covers the expenses Rosehob and its delivery buddies bear to bring your order to the address you picked. This fee might change depending on where you are, the delivery method you go for, how the stuff is shipped, and the size or type of the thing you’re getting. You can check out the delivery fee on the product page and when you’re checking out before you hit that order button.

Q17. What do I do if my delivery has not arrived within the estimated time frame?

If your delivery is taking its sweet time, here’s what you can do:

Check Your Rosehob Account: Head to the ORDER INFORMATION PAGE in your Rosehob account for any delivery status updates.
Stay Informed: Keep an eye on push notifications, emails, and your APP INBOX for updates on your order’s delivery status.
Contact the Delivery Agent: Find the contact details in the email you got when your package was “out for delivery” and give the delivery agent a shout.
Can’t Reach the Agent? Need More Info? Reach out to Rosehob’s customer service team through our live chat for a helping hand.

Note: We’re in this together, and we’ll do our best to get your delivery to you pronto. Don’t hesitate to reach out if you have any worries or questions about your order’s delivery. We’re here for you!

Q18. Who do I contact if there is a problem with my delivery?

Hop on Live Chat: Swing by our website and hit up the Live Chat for a quick and easy way to get help.
Give Us a Call: Dial us up at 08119723168. We’re on the line every day from 9 am to 8 pm, ready to assist.

No robots here—just real folks ready to make sure your delivery concerns are sorted out. Get in touch however suits you best!

Q19. What happens if my delivery is damaged upon arrival?

Hop on Live Chat: Swing by our website and hit up the Live Chat for a quick and easy way to get help.
Give Us a Call: Dial us up at 08119723168. We’re on the line every day from 9 am to 8 pm, ready to assist.

No robots here—just real folks ready to make sure your delivery concerns are sorted out. Get in touch however suits you best!

Q20. I ordered multiple products and only received one/a few. Why didn’t I receive my entire order at once?

You’ll get all your stuff within the delivery period mentioned on each product’s page.

Want to keep tabs on it? Easy peasy:

Log into Your Rosehob Account
Click on ‘Account’ in the upper right/left-hand menu.
Select ‘ORDERS.’
Find the item you’re curious about and click ‘See Details.’
Hit ‘Track Item’ for delivery details.

You’ll also get updates via email, so you’ll always know where your order is and when it’s touching down. Keeping you in the loop!

Q21. Can I open my package before making a payment or reject/return my item to the delivery agent at the time of delivery?

Unboxing Before Payment or Return at Delivery? Here’s the Deal:

The deal is, payment needs to happen before you open your package or decide to send it back with the delivery agent. But here’s the good news – at Rosehob, if you’ve got a reason to return, you’re covered! Just make sure you meet the return eligibility criteria, and you can find all the juicy details right HERE. Enjoy your shopping!

Q22. I am having trouble adding products to my cart. What do I do?

Trouble Adding to Cart? Here’s the Fix:

If you’re hitting a wall adding products to your cart, double-check you’ve picked the right size and color or variation. Still stuck? It could mean the item you want is out of stock.

Need a hand? Reach out to us at 08119723168. We’re around from 9 am to 8 pm every day of the week, Monday to Sunday. We’ve got your back!

FAQ on Account

How do I create an account on Rosehob?

Creating a Rosehob Account – Quick and Easy!

Getting started with Rosehob is a breeze. Just follow these simple steps:

Step 1: Head over to the Rosehob website at https://www.rosehob.com/.

Step 2: Click on “My Account” at the top right corner of the page.

Step 3: Opt for “Create Account,” and you’ll be whisked away to the registration page.

Step 4: Fill in your valid email address and a secure password. Once that’s done, hit the “Create Account” button at the bottom.

Voila! Your account is now good to go, and you’re all set to start shopping. Any other questions or need assistance? Feel free to reach out to Rosehob’s customer service team. Happy shopping!

How do I change my account information?

Updating Your Rosehob Account Info – Easy Peasy!

When it’s time for a change on your Rosehob account, just roll with these steps:

Step 1: Log in to your Rosehob account.

Step 2: Hit up the “My Account” page and choose “Edit Profile” from the menu.

Step 3: This is your zone to tweak things. Update personal info, contact details, or even your password.

Step 4: Once you’re happy with the changes, seal the deal by clicking “Save.”

And there you go! Your Rosehob account is now all spiffed up with the latest info. If you need any more help, feel free to reach out. Easy as pie!

How do I reset my password?

Resetting Your Password on Rosehob – A Quick Guide

When it’s time for a password reset on Rosehob, just breeze through these steps:

Step 1: Head to the Rosehob website and hit that “Sign in” button.

Step 2: Click on “Forgot Password.”

Step 3: We’ll shoot a 4-digit verification code to your email.

Step 4: Once you copy that code from your email, input it into the Rosehob platform.

Step 5: Now, you’re all set to submit your password reset and rock your new password.

There you go! Easy as ABC. If you run into any bumps, reach out. We’ve got your back!

How do I close my Rosehob account?

We regret to see you go, but understand if you need to close your Rosehob account. As an alternative, you can place your account on hold for later use. If you still choose to close your account, here’s how:

Step 1: Log in to your Rosehob account.

Step 2: Click on the ‘Account’ menu option in the upper right corner.

Step 3: Select ‘Close Account’.

Step 4: Indicate the reason for closing and click on ‘Close my account’.

Note: once you submit your request, your account cannot be reactivated.

What should I do if my phone number is already linked to another Rosehob account?

Phone Number Already Linked? Here’s What You Can Do:

If the phone number you want to use is already associated with another Rosehob account, fret not. You’ve got options:

Option 1: Claim It Back

Go to the “Profile Details” section.
Hit “Edit Phone Number,” switch it to the one you want.
Click “Claim This Number” and pop in the OTP sent to the new phone number.
Once the OTP is in, consider the number claimed!

Option 2: Use Another Number

If claiming doesn’t play nice, no worries. Just add a different phone number to kick off your Rosehob account.

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