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Rosiehob-Online Shopping for Gadgets, Appliances, Fashion & More
Rosehob your Online store in Nigeria – Shop Online for All Kinds of Products & Enjoy Great Prices And Offers ✓ Best prices in Nigeria ✓ Online
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
Free shipping eligibility will be displayed at checkout. Once you add items to your cart and proceed to the checkout page, any available free shipping offers will automatically apply based on your order total or promotional deals. If your order qualifies, you’ll see “Free Shipping” as one of the delivery options before you complete your payment.
Still unsure? Feel free to contact our customer service team for assistance.
Yes, we deliver to most locations across Nigeria. To confirm delivery to your area, simply enter your postcode or address during checkout — if delivery is available, you’ll see your options along with estimated delivery times and costs.
If you’re unable to find your location or need help, feel free to contact our customer service team, and we’ll be happy to assist you.
You can change your address after placing an order only if you meet all 5 criteria:
- Seller has not arranged shipment for your order.
- You have not made payment or payment has not been confirmed.
- You have not requested a change of address for the order before. Delivery address can only be changed once for each order.
- New address does not incur higher shipping fee.
- Did not use a Free Shipping Voucher when placing order.
If you meet all the above criteria, you may proceed to change your delivery address.
If seller has yet to ship the order, you may proceed to cancel your order. Kindly inform the seller via Chat that you need to cancel in order to change the address. However, do note that the cancellation request is subject to seller’s approval. If the seller rejects your cancellation request, the order will proceed as per usual.
Creating a Rosehob Account – Quick and Easy!
Getting started with Rosehob is a breeze. Just follow these simple steps:
Step 1: Head over to the Rosehob website at https://www.rosehob.com/.
Step 2: Click on “My Account” at the top right corner of the page.
Step 3: Opt for “Create Account,” and you’ll be whisked away to the registration page.
Step 4: Fill in your valid email address and a secure password. Once that’s done, hit the “Create Account” button at the bottom.
Voila! Your account is now good to go, and you’re all set to start shopping. Any other questions or need assistance? Feel free to reach out to Rosehob’s customer service team. Happy shopping!
Updating Your Rosehob Account Info – Easy Peasy!
When it’s time for a change on your Rosehob account, just roll with these steps:
Step 1: Log in to your Rosehob account.
Step 2: Hit up the “My Account” page and choose “Edit Profile” from the menu.
Step 3: This is your zone to tweak things. Update personal info, contact details, or even your password.
Step 4: Once you’re happy with the changes, seal the deal by clicking “Save.”
And there you go! Your Rosehob account is now all spiffed up with the latest info. If you need any more help, feel free to reach out. Easy as pie!
Resetting Your Password on Rosehob – A Quick Guide
When it’s time for a password reset on Rosehob, just breeze through these steps:
Step 1: Head to the Rosehob website and hit that “Sign in” button.
Step 2: Click on “Forgot Password.”
Step 3: We’ll shoot a 4-digit verification code to your email.
Step 4: Once you copy that code from your email, input it into the Rosehob platform.
Step 5: Now, you’re all set to submit your password reset and rock your new password.
There you go! Easy as ABC. If you run into any bumps, reach out. We’ve got your back!
We regret to see you go, but understand if you need to close your Rosehob account. As an alternative, you can place your account on hold for later use. If you still choose to close your account, here’s how:
Step 1: Log in to your Rosehob account.
Step 2: Click on the ‘Account’ menu option in the upper right corner.
Step 3: Select ‘Close Account’.
Step 4: Indicate the reason for closing and click on ‘Close my account’.
Note: once you submit your request, your account cannot be reactivated.
hone Number Already Linked? Here’s What You Can Do:
If the phone number you want to use is already associated with another Rosehob account, fret not. You’ve got options:
Option 1: Claim It Back
- Go to the “Profile Details” section.
- Hit “Edit Phone Number,” switch it to the one you want.
- Click “Claim This Number” and pop in the OTP sent to the new phone number.
- Once the OTP is in, consider the number claimed!
Option 2: Use Another Number
If claiming doesn’t play nice, no worries. Just add a different phone number to kick off your Rosehob account.
Troubleshooting Declined Payments – What to Do
If your payment hits a roadblock, here are some steps to get you back on track:
- Double-Check Details: Review the spelling and billing information for accuracy.
- Funds Check: Ensure your credit card is loaded or your bank account has sufficient balance.
- Card Restrictions: Verify if there are any restrictions, like a daily spending limit, on your card.
- Expiry Date: Confirm that your card is still in the game and hasn’t expired.
If, after all that, the payment still throws a tantrum, don’t sweat it. Reach out to Rosehob customer service via our live chat for a helping hand.
Note: To speed things up, hold onto the details of the error message from the declined transaction. It’s like a secret code that helps us solve things faster![/vc_column_text][/vc_tta_section][vc_tta_section title=”Q7. Can I pay cash on Delivery for my orders?” tab_id=”1699810058226-c7b5e9b9-6c64″][vc_column_text]Cash on Delivery at Rosehob – Your Choice, Your Convenience
Yes, you have the freedom to pay for your orders in cash upon delivery with Rosehob. Take your pick between cash or explore other payment avenues like credit/debit cards, bank transfers, or Mastercard payments – all without the hassle of entering payment information beforehand.
Dealing with Duplicate Charges at Rosehob? We’ve Got You Covered!
If you find yourself staring at a double charge for the same order, don’t fret. Reach out to Rosehob customer service via the Live Chat for prompt assistance.
When reporting the double charge, please provide the following information:
- Your Name and Email Address: The ones you used to place the order.
- Order Details: Include the order number and the date of purchase.
- Double Charge Details: Specify the amount, date, and transaction number for the duplicated charge.
The fantastic folks at Rosehob customer service will jump into action, helping you resolve the issue and sorting out a refund if needed. Your satisfaction is our priority!
Tracking Your Payment Status at Rosehob – Easy Steps
To keep tabs on your payment status, just follow these simple steps:
Step 1: Head over to the “ORDERS” section on your account dashboard.
Step 2: Find the order you’re curious about and check its status. If the payment sailed through smoothly, the order status should proudly proclaim “Confirmed.”
In addition, you’ll get a confirmation email from Rosehob after a successful payment. Should the email not hit your inbox or if any payment worries linger, don’t hesitate to ping Rosehob customer service via our live chat. We’ve got your back!
Cancellation and Refund – If Your Order Hasn’t Set Sail Yet
If your order is still chilling and hasn’t hit the shipping road, you’re in luck. You can cancel the order and nab yourself a refund. Easy peasy!
How long does it take for my payment to be processed?
At Rosehob, we’re all about swift transactions. In most cases, payments are processed pronto once completed. However, the exact processing times may dance a bit depending on your chosen payment method.
For a smooth sail through the payment waters, we suggest giving all your details a once-over before hitting that checkout button. If, by any chance, you hit a bump on the payment road, don’t stress. Reach out to Rosehob’s customer service team for a helping hand. We’re here to make sure your payment experience is as smooth as butter!