Terms and Conditions

Effective Date: 19/04/2025

Welcome to Rosehob. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and all purchases made through our online platform. By using our site, you agree to be bound by these Terms. If you do not agree with any part, please do not use our services.

1. General Overview

Rosehob is an e-commerce platform offering a wide range of products for purchase and delivery or store pickup. We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

2. Eligibility

To make purchases on Rosehob, you must:

• Be at least 18 years old, or the legal age of majority in your location.

• Provide accurate personal and payment information.

• Have the legal capacity to enter into a binding agreement.

3. Account Registration

You may choose to create an account for a faster and more personalized shopping experience. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Rosehob reserves the right to suspend or terminate accounts suspected of fraud, misuse, or violation of these Terms.

4. Product Availability & Pricing

• All products are subject to availability.

• We reserve the right to change prices or discontinue products without prior notice.

• Prices displayed are inclusive of applicable taxes unless otherwise stated.

• In case of a pricing error, we reserve the right to cancel the order or contact you for confirmation before processing.

5. Orders & Payment

• Orders placed on Rosehob are subject to confirmation and acceptance.

• Payment must be completed using our accepted payment methods before orders are processed.

• In rare cases, we may cancel or refuse orders due to stock availability, pricing discrepancies, payment issues, or suspected fraud.

6. Shipping, Delivery & Pickup

• Delivery times provided are estimates and not guarantees.

• Delays caused by logistics partners, weather, or force majeure are not within our control.

• You are responsible for providing accurate delivery or pickup information. Incorrect details may lead to delays or failed deliveries.

For more information, please refer to our Shipping & Pickup Policy.

7. Returns & Refunds

Rosehob allows returns and exchanges under specific conditions. Items must be returned in their original condition and packaging within the allowed return period. Certain items (e.g., perishable goods, opened electronics) may be non-returnable unless faulty.

Refunds are processed after inspection and approval. Please refer to our Returns Policy for detailed terms.

8. Product Descriptions & Accuracy

We strive to ensure that all product descriptions, images, and specifications are accurate. However, we do not warrant that all content is error-free. Minor variations in color or specifications may occur due to lighting, screen resolution, or manufacturer updates.

9. Intellectual Property

All content on Rosehob—including text, images, logos, videos, designs, and product information—is the property of Rosehob or its content suppliers and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, or exploit any content without our express written permission.

10. User Conduct

By using our platform, you agree not to:

• Use the website for any unlawful purpose.

• Attempt to gain unauthorized access to other accounts.

• Upload or transmit any harmful code or malware.

• Interfere with the functionality or security of the site.

Violation of these rules may lead to suspension or permanent ban from the platform.

11. Limitation of Liability

Rosehob will not be liable for any indirect, incidental, or consequential damages arising from:

• Your use of or inability to use the site.

• Delays or delivery failures beyond our control.

• Errors in product descriptions or content.

Our maximum liability in any circumstance is limited to the amount paid for the relevant product or service.

12. Third-Party Links

Our website may contain links to third-party websites. Rosehob does not endorse, control, or assume responsibility for the content or practices of any third-party sites. Visiting these sites is at your own risk.

13. Termination

Rosehob reserves the right to terminate or restrict your access to the site, with or without notice, if you violate these Terms or engage in conduct deemed harmful to our business or users.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or the use of the site shall be subject to the exclusive jurisdiction of the Nigerian courts.

15. Contact Us

For questions or concerns about these Terms, please contact us at:

Rosehob Customer Service
Email: support@rosehob.com
Phone: 08119723151
Business Hours: Monday – Saturday, 9AM – 6PM