Legal

Security Overview

Last Revised: 19/04/2025

Your Safety. Our Priority.

At Rosehob, protecting your personal and payment information is a top priority. Whether you’re shopping, creating an account, or exploring our services, we’ve built multiple layers of protection into our platform to keep your data and experience secure.

1. Data Protection & Encryption

We use SSL (Secure Socket Layer) encryption across our platform to protect all communications between your browser and our servers. This ensures your personal information and payment details are transmitted securely.

All sensitive data, including passwords and payment info, is encrypted at rest and in transit.

2. Secure Payments

Every transaction on Rosehob is processed using PCI-DSS compliant payment gateways. We do not store your credit or debit card information on our servers. For your convenience, you can save payment methods securely through tokenization — a trusted and secure industry standard.

3. Account Protection

You are in control of your account security:

  • Create strong, unique passwords

  • Enable two-step verification (if available)

  • Log out when using shared or public devices

  • Regularly update your password

If you suspect unauthorized activity, please reset your password immediately and contact our support team.

4. Fraud Detection & Monitoring

Rosehob deploys advanced fraud monitoring systems to detect suspicious behavior, fake accounts, and unusual transactions. Orders may be subject to additional verification when flagged by our automated systems.

We may reach out to verify identity or suspend account access to prevent harm to customers and the platform.

5. Privacy by Design

All our processes follow a Privacy by Design principle. From product browsing to checkout, data minimization and user consent guide every data interaction. Our Privacy Policy explains exactly how your data is collected and used.

6. Responsible Disclosure Program

We welcome the support of security researchers. If you believe you’ve found a vulnerability in our system, please report it immediately by contacting:

security@rosehob.com
Subject: Security Vulnerability Report

We do not condone illegal or harmful testing methods and ask that you engage responsibly.

7. Incident Response & Recovery

In the unlikely event of a breach or data incident, Rosehob has a structured incident response plan that includes:

  • Immediate isolation of affected systems

  • Notification to relevant authorities and impacted users

  • Root cause analysis and corrective action

  • Transparent communication throughout

8. How You Can Stay Safe

We encourage you to:

  1. Shop only through our official website: www.rosehob.com
  2. Beware of fake messages, impersonators, or scam emails
  3. Never share your password or OTP with anyone — not even a Rosehob staff member
  4. Report suspicious behavior via our Support Page

 

Have Security Concerns?

If you’ve received a suspicious email or message claiming to be from Rosehob or have questions about your online security:

Security@rosehob.com
Support Hours: Monday – Saturday, 9 AM – 6 PM

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