What to Do
- Report the issue within [insert days, e.g., 7 days] of delivery.
- Go to Your Account → Orders → Request Return or Refund.
- Select “Order arrived damaged” and upload clear photos or a short video.
What Happens Next
We review your request and confirm the issue.
If approved, you’ll receive a replacement or a refund, depending on availability.
Important Notes
Please keep the item and original packaging until the case is resolved.
Shipping damage claims cannot be processed without proof.
Need Help?
Contact us at sales@rosehob.com and we’ll assist you promptly.
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