Customer Service

At Rosehob Store, we believe that great products should be backed by even better service. That’s why we’re committed to providing you with prompt, helpful, and friendly support — every step of the way.

Whether you’re making your first purchase, tracking an order, or need help after a delivery, our team is here to assist you quickly and professionally.

How We Support You

1. Prompt Responses

We aim to respond to all enquiries within 24 hours. Whether it’s via email, phone, or WhatsApp, our customer care team is ready to answer your questions clearly and honestly.

2. Hassle-Free Returns

Not satisfied with your order? We offer a smooth return or exchange process. Just reach out within the return window and we’ll guide you through the steps.

3. Product Assistance

Need help choosing the right product or understanding how something works? Our team is knowledgeable about everything we sell and happy to guide you.

4. Order Tracking

Once your order is confirmed, we’ll keep you updated every step of the way — from packaging to delivery.

Contact Our Support Team

You can reach us through any of the following channels:

• Email: support@rosehobstore.com

• WhatsApp: +234 8119723151

• Phone: +234 8119723151

• Instagram DM: @rosehobconcept

• Working Hours: Monday – Saturday, 9:00am – 6:00pm

Frequently Asked Questions (FAQs)

Check our FAQs for answers to common questions about shipping, payments, returns, and more.

Our Promise to You

• We listen to our customers.

• We treat every concern as a priority.

• We stand by the quality of every product we sell.

• We don’t stop until you’re satisfied.

At Rosehob, you’re more than a customer — you’re part of our community. And we’ll always go the extra mile to serve you better.